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Hair & BS – Terms & Conditions

Effective Date: October 2026
Salon Address: Shop 9a, 17–33 Bushman Drive, Flagstone QLD
Contact: info@hairbs.com.au | 0419 476 818
Website: www.hairbs.com.au

Introduction

Welcome to Hair & BS. By booking an appointment, purchasing a membership, or using our website, you agree to these Terms and Conditions. These terms are designed to ensure a smooth, respectful, and professional experience for all guests and our team.

Bookings & Appointments

  • All appointments can be made online, in-salon, or over the phone.
  • To confirm your booking, a 20%-50% deposit for a bookings retainer may be required. This amount will be deducted from your total service cost on the day of your appointment.
  • Bookings are subject to stylist availability.
  • Appointment times are approximate — while we do our best to stay on schedule, hair services may occasionally take longer than anticipated.

Cancellations, Rescheduling & No-Shows

We understand life happens, but please respect our time and that of other guests.

  • Cancellations or reschedules require at least 48 hours’ notice.
  • Changes made within 48 hours may result in the booking retainer being forfeited.
  • No-shows or same-day cancellations may require full payment before future bookings are accepted.
  • Repeated no-shows or late cancellations may result in booking restrictions.

Late Arrivals

To ensure the best possible service, please arrive on time. If you are more than 10 minutes late, your service may need to be shortened or rescheduled to avoid impacting the next guest’s experience.

Service Satisfaction

At Hair & BS, our goal is for every client to leave feeling confident and cared for.

  • If you have any concerns about your service, please contact us within 7 days of your appointment so we can review and address it.
  • Adjustments are offered at our discretion and typically within 14 days of your original appointment.
  • Refunds are not provided for change-of-mind or dissatisfaction arising from external factors (e.g., home care or colour fading due to incorrect product use).

Products & Retail Purchases

  • All retail purchases are final.
  • We comply with the Australian Consumer Law regarding faulty or defective products.
  • Please contact us within 7 days if you experience an issue with a retail item purchased in-salon.

Gift Vouchers

  • Gift vouchers are valid for 3 years from the date of issue.
  • They are non-refundable and non-transferable.
  • Vouchers must be presented at the time of redemption and cannot be exchanged for cash.

Memberships

Hair & BS offers memberships designed to make great hair more accessible and affordable.

By purchasing a membership, you agree to the following terms:

  • Memberships are billed weekly as per your selection.
  • Credits are applied to your salon wallet and may be used for eligible services and products.
  • Any unused balance rolls over while your membership remains active.
  • Memberships may be cancelled with 28 days’ written notice.
  • No refunds are issued for partially used billing cycles.
  • Membership discounts are valid only while the membership is active.

Health & Safety

  • Please inform your stylist of any allergies, sensitivities, or medical conditions that may affect your service.
  • For your safety, certain treatments may not be suitable for pregnant clients or those with specific health concerns.
  • Hair & BS maintains strict hygiene standards, sanitation protocols, and professional-grade equipment to ensure a safe environment.

Pricing & Payments

  • All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
  • Pricing may vary depending on stylist level, hair length, or additional product use.
  • Payment is due at the time of service.
  • We accept cash, EFTPOS, credit cards, and Afterpay PLUS (where available).

Promotions & Discounts

From time to time, Hair & BS may offer special promotions or discounts.

  • Promotions cannot be combined unless explicitly stated.
  • Each offer has its own eligibility criteria and validity period.
  • Discounts are not applicable to gift vouchers, memberships, or retail bundles unless noted.

Privacy & Personal Data

We respect your privacy.
Your personal information is handled in accordance with our Privacy Policy and the Australian Privacy Principles (APPs).
Information collected during your visit is used solely for booking, communication, and service purposes.

Behaviour & Respect

We strive to maintain a welcoming, inclusive, and professional space.
We reserve the right to refuse service or future bookings to any client displaying disrespectful or inappropriate behaviour toward staff or other guests.

Changes to Terms

Hair & BS reserves the right to amend these Terms & Conditions at any time. Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated terms.

Contact Us

Hair & BS
Shop 9a, 17–33 Bushman Drive, Flagstone QLD
✉️ info@hairbs.com.au
📞 0419 476 818
🌐 www.hairbs.com.au

Thank You

By choosing Hair & BS, you’re not just booking a service — you’re joining a community built on the hair, the humans & the BS.

Effective Date: October 2026
Salon Address: Shop 9a, 17–33 Bushman Drive, Flagstone QLD
Contact: info@hairbs.com.au | 0419 476 818
Website: www.hairbs.com.au

We’ve kept these as straightforward as we could. If anything’s unclear, ask us before you sign up.

1. Who we are

1.1 These terms are between you and Hair & BS Pty Ltd. trading as Hair & BS, ABN 24 698 442 241, Shop 9a 17-33 Bushman Drive, Flagstone, QLD 4280 (“Hair & BS”, “we”, “us”).

1.2 By joining a membership you agree to these terms and our general salon policies at https://hairbs.com.au/hairbs-terms-and-conditions/.

2. The plans

2.1 We offer Four weekly memberships: The Basic BS (25/week),MaintaintheBS(50/week), Upgrade the BS (62/week)&TheWholeBS(117/week).

2.2 Each successful weekly payment adds salon credit to your Hair & BS account: $25, $50, $62 or $117 respectively.

2.3 All plans receive the same member benefits (clause 5).

2.4 You must be 18 or over to join, or have a parent or guardian sign up on your behalf.

3. Payments

3.1 Payments are charged weekly to the card you give us, starting on the day you join.

3.2 Credit is only added after a payment goes through. No payment, no credit for that week.

3.3 If a payment fails we’ll try again. If it fails 3 times in a row, a $5 dishonour fee applies and we may freeze your membership until it’s sorted.

3.4 Keep your card details up to date. Let us know if your card changes or expires.

3.5 We may change membership prices with at least 14 days’ written notice. If you don’t like the change, you can cancel before it starts at no cost.

4. Your salon credit

4.1 Credit can be used on eligible services, packages and retail at Hair & BS. 

4.2 Credit can’t be used on gift vouchers, any ticketed events we may host, raffles or competitions.

4.3 Unused credit rolls over week to week while your membership is active.

4.4 If you cancel, any remaining credit stays available for 12 months from your cancellation date. After that it expires.

4.5 Credit belongs to you as the member. It isn’t cash, can’t be withdrawn or refunded as cash, and can’t be transferred to anyone else, except where the law requires otherwise.

4.6 If a service costs more than your available credit, you pay the difference on the day.

5. Member benefits

5.1 While your membership is active, you receive:

  • 5% off services and packages
  • 10% off in-salon treatments
  • 10% off full-price retail

5.2 Member discounts can’t be combined with other offers unless we say so.

5.3 Benefits stop when your membership is frozen or cancelled.

6. Freezing your membership

6.1 You can freeze your membership for up to 2 months at a time, up to 2 times in any 12 months.

6.2 No payments are taken and no credit is added while frozen. Your existing credit stays put.

6.3 Ask us via email or by message only to freeze. Payments restart automatically on the date we agree.

7. Cancelling

7.1 You can cancel at any time. There’s no lock-in and no notice period.

7.2 To cancel, email or text anytime. We need confirmation in writing. (info@hairbs.com.au)(0419 476 818)

7.3 Payments already processed before you cancel aren’t refunded, because they’ve already been added to your account as credit (see 4.4).

7.4 We may cancel a membership if payments keep failing, if these terms are misused, or if we stop offering memberships. If we cancel for our own reasons, your remaining credit stays usable for 12 months.

8. Changes to these terms

8.1 We may update these terms. We’ll give you at least 14 days’ notice of any change that affects you, and you can cancel before it applies.

9. Your rights

9.1 Nothing in these terms limits your rights under the Australian Consumer Law.

9.2 Questions or complaints: email (info@hairbs.com.au or phone (0419 476 818). We’ll always try to sort it out directly with you first.

10. Privacy

10.1 We store your details and card securely through our booking and payment system and use them only to run your membership and bookings. See our privacy policy at https://hairbs.com.au/hairbs-privacy-policy/.

Contact Us

Hair & BS
Shop 9a, 17–33 Bushman Drive, Flagstone QLD
✉️ info@hairbs.com.au
📞 0419 476 818
🌐 www.hairbs.com.au

Thank You

By choosing Hair & BS, you’re not just booking a service — you’re joining a community built on the hair, the humans & the BS.